Terms and Conditions

PURCHASE TERMS AND CONDITIONS

SHIPPING OPTIONS
Rhino Shelters purchased from Over The Top Shelters LLC (OTTS) are shipped directly from our warehouse in Milford Connecticut. Shelters may be picked up at our warehouse in Milford Connecticut and no shipping charge will be added to your purchase. The pick up option can only be selected at the time of purchase. All warehouse pick ups must pay an additional 6% Connecticut sales tax. The warehouse is located at 105 Woodmont Road, Milford Ct 06460 and is open Monday through Friday, 0900-1700. Arrangements for warehouse pick up can be made by calling 1-800-447-7079.

Clear Span buildings purchased from Over The Top Shelters LLC (OTTS) are shipped directly from our warehouse located in Dyersville IA. Connecticut and Iowa residence must pay applicable sales tax.

Products from both manufacturers cannot be purchased at the same time, because each manufacturer ships from a different location and freight charges cannot be combined. If you wish to purchase an item from both Rhino Shelter and Clear Span, each item must be purchased as a separate transaction.

SHIPPING POLICY
Most of our shelters are delivered by a freight carrier of our choice, such as Conway, Fedex Freight or YRC. Most deliveries are made 7-10 business days after time of purchase. Occasionally deliveries are delayed, due to product availability or carrier transit times. Delivery dates are not guaranteed. Most deliveries are delivered on a Tractor Trailer. If the carrier does not have access to a delivery location, due to size limitations of the streets, governmental limitations to commercial vehicles or natural obstructions which prevent the carrier from making the delivery, it is the responsibility of the purchaser to make alternative arrangements for delivery with the carrier, such as a different delivery location or picking up at the carriers terminal. Additional costs will be the responsibility of the buyer. Delivery includes advanced notification by the carrier, setting up a delivery window with the purchaser. A daytime phone number must be provided by the buyer at the time of purchase. OTTS is not responsible for the buyers lost time due to delivery complications. Delivery is limited to curbside tailgate delivery. Additional services, such as inside delivery can be arranged with the carrier and will be paid by the buyer. Buyer must be present at time of delivery, to inspect condition of cartons. Quantity and description of containers are listed on delivery receipt. Any shortage of containers or visual exterior damage to container must be noted on the delivery receipt at the time of delivery and should be reported to OTTS within 24 hours from the time of delivery.

CANCELATIONS AND RETURNS
Orders may be canceled at PRIOR to the carrier picking up shipment at our warehouse and assigning a tracking (pro) number to the order. Cancelations must be submitted to OTTS in writing. Once an order has been tendered to the carrier and a tracking number assigned, the order can no longer be canceled and return procedures must be followed. Returning a Rhino Shelter must be requested by buyer with in 15 days from date of purchase, in writing to OTTS. Refund of purchase price will be issued after order has been returned, less a 15% restocking fee. All returns must be received in original condition and packaging. Shipping charges are non-refundable and buyer is responsible for return freight charges.

SHORTAGES AND DAMAGED ORDERS
If an order is received and there are missing or damaged items, the buyer must notify OTTS within 24 hours from time of delivery. If a missing piece can not be located

within 72 hours from the time of delivery, OTTS will arrange to ship a replacement, within a reasonable time period. Upon unpacking the shelter, damaged items and concealed shortages should be reported to OTTS, as soon as possible, including quantity and part number and will be replaced by OTTS within a reasonable time period.

Portable Building warranty and exclusions

The buildings that are sold on this website are considered to be portable in nature and usually do not require a building permit. Before you purchase a portable building, check with your local building department to see if a building permit is required. The Portable buildings we sell are not engineered to meet local building code requirements for wind and snow load. They are meant to provide temporary outdoor shelter, suitable for most locations. In geographic locations that receive snow, we recommend adding additional support, such as vertical bracing, additional arches or collar ties. ice and snow must be removed from the structure, do not allow it to accumulate. Only products that include stamped engineered drawings will be covered for weather related issues. All warranties are covered by the individual product manufacturer, not Over The Top Shelters LLC.

NOT COVERED BY WARRANTY

Damage that occurs during shipping or unloading.

Damage due to installation not following supplied instructions.

Damage to contents.

Damage that occurs due to an act of God: snow, ice, wind, flood.

Cost of installation or demolition

Zoning requirements and building code issues.

Normal wear and tear of the fabric

OTTS appreciates your business and is committed to customer satisfaction!

Clear Span buildings purchased from Over The Top Shelters LLC (OTTS) are shipped directly from our warehouse located in Dyersville IA. Connecticut and Iowa residence must pay applicable sales tax.

Products from both manufacturers cannot be purchased at the same time, because each manufacturer ships from a different location and freight charges cannot be combined. If you wish to purchase an item from both Rhino Shelter and Clear Span, each item must be purchased as a separate transaction.